Terms & Conditions

1. Introduction

Welcome to Feathers & Flowers ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms.

2. About Our Services

Feathers & Flowers is a luxury fashion atelier specializing in haute couture, bespoke designs, and premium fashion collections. We offer:

• Ready-to-wear luxury fashion collections
• Custom design and tailoring services
• Bridal and occasion wear
• Personal styling consultations
• Atelier appointments and fittings

3. Account Registration

To access certain features of our services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Orders and Payments

4.1 Order Process

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order at our discretion.

4.2 Pricing

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice.

4.3 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, and digital wallets. Payment must be received before order processing.

4.4 Custom Orders

Custom and bespoke orders require advance payment and are subject to specific terms regarding measurements, fittings, and delivery timelines.

5. Shipping and Delivery

5.1 Delivery Areas

We currently deliver within India and select international locations. Delivery charges and timelines vary by location.

5.2 Delivery Times

• Ready-to-wear items: 3-7 business days
• Custom alterations: 7-14 business days
• Bespoke designs: 4-8 weeks
• Bridal collections: 6-12 weeks

5.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns and Exchanges

6.1 Return Policy

Ready-to-wear items may be returned within 7 days of delivery in original condition with tags attached. Custom and bespoke items are non-returnable unless defective.

6.2 Exchange Process

Exchanges are subject to availability and must be initiated within the return period. Size exchanges may incur additional charges.

6.3 Refunds

Approved refunds will be processed within 7-10 business days to the original payment method.

7. Intellectual Property

All content on our website, including designs, images, text, logos, and trademarks, is the property of Feathers & Flowers and is protected by intellectual property laws. You may not use our content without written permission.

8. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Upload or transmit harmful content
• Violate any applicable laws or regulations

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Limitation of Liability

To the maximum extent permitted by law, Feathers & Flowers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

11. Warranty Disclaimer

Our products are provided "as is" without warranties of any kind, except as required by law. We warrant that our products will be free from material defects for 30 days from delivery.

12. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us: